We are affiliated with Webshop Trustmark (Stichting Webshop Keurmerk)  

Dealing with an associated  shop, guarantees:

- safe payment transactions;

- a solid company behind the  webshop;

- guaranteed privacy;

- independent dispute mediation;

- the right to a 14 days 'cooldown period'.

In other words, you are shopping in a safe, reliable and secure environment.



​Worldwide shipping & handling

We offer worldwide track&trace shipping for € 19.- on orders < € 75.- 

Worldwide track&trace shipping on orders over € 75.- is free of charge.

Shipping withing the Netherlands & Belgium is free of charge at all times.

Deliveries are made Monday-Friday during regular business hours.​

 

Delivery time

Items that are in stock will be shipped next business day. Please allow 2-7 business days for your order to arrive. ​Please note: overseas deliveries may take longer.​

​​All prices including 21% VAT.

​Right to Revoke

Nordic Moods offers a period of 14 days' Right to Revoke instead of the usual 7 days. This allows customers to withdraw and undo their purchase within a 14 days period after their order is received. The amount of the purchase - including Shipping & Handling fee if applicable - are returned to the customers' account within 30 days after the goods have been returned. Return shipping costs are paid by the customer.

  

Return policy

​In case of returns, please inform us through our Returns Notification form.

​​Money back guaranteed for items which are returned and received within 21 working days after delivery, unused, undamaged and - if possible - in their original package.

Shipping fees of returns, are paid by the customer.

Complaints or damages

We strive for satisfied customers. Therefore you are kindly requested to contact us in case of complaints about - or damages of delivered goods via post@bynordicmoods.com or through +31(0)6 229 839 55 in order for us to be able to resolve any complaints quickly and  satisfactorily.  

In case of disputes please consult the procedures of the Foundation Webshop Trustmark for independent mediation:   

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Scandinavian Originals
Scandinavian design, Nordic design
Scandinavian design, Nordic design

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