SHIPPING & RETURNS
Our shipping conditions are as follows:
Shipping within the Netherlands and Belgium, is FREE of charge on all orders.
Worldwide/international shipping is FREE of charge on orders over € 150.--
Orders below € 150.-- that are shipped worldwide/international are charged € 19.-- .
All prices include 21% VAT.
Please check our Returns policy here.
Unless stated otherwise, items that are in stock will be shipped next business day. Please allow 2-7 business days for your order to arrive. Please note: overseas deliveries may take longer.
Shipping takes place from Monday to Friday, during office hours.
Next-day-delivery is possible when an in-stock item is ordered one business day to another - within the Netherlands.
UPDATE delivery time
Due to the current economical and political unrest in some parts of the globe, shipping in general could take longer than usual.
We are a small family business. We do not have our orders processed and dispatched 24/7. This means that compared to online businesses with their own logistics center, the lead time between order and actual delivery may be slightly longer.
We are convinced however, that our unique collection, our highest quality products, our personal approach, our shipping, handling and customer care, are more than worth the wait.
Returns | Exchange procedure
If - for whatever reason (no hard feelings ;-)) - you are not fully satisfied with your purchase, simply return the item(s) within 14 days after receipt. A refund will be issued as soon as the item(s) is/are received by us - in good order.
Item(s) that is/are returned, must be:
in its/their original packaging
with the/their original label(s) attached
in undamaged and unused condition
In case of a return from within Belgium or the Netherlands, please notify us through the RETURNS NOTIFICATION form below, beforehand. This enables us to create a (return) shipping label, which will be forwarded through e-mail, for you to be attached to the return parcel.
Shipping fees for returns from outside Belgium or the Netherlands are not refunded.
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